Shipping policy

Thank you for shopping with theSPOT. We are committed to providing quality products and reliable shipping services. Please review our shipping policy below before placing your order.

Processing Time

Orders are typically processed within 2–5 business days after payment is confirmed. Custom, pre-ordered, or high-demand items may require additional processing time. Customers will be notified of any major delays.

Shipping Time

Shipping times vary depending on the shipping method selected and the customer’s location. Estimated delivery times are provided at checkout but are not guaranteed.

Tracking Information

Once your order has shipped, a tracking number will be sent to the email or phone number provided at checkout. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Addresses

Customers are responsible for providing the correct shipping address at checkout. theSPOT is not responsible for packages shipped to incorrectly entered addresses. If an address change is needed, contact us immediately before your order ships.

Lost, Stolen, or Delayed Packages

theSPOT is not responsible for lost, stolen, delayed, or damaged packages once they have been handed over to the shipping carrier. Customers should contact the carrier directly regarding delivery issues.

International Shipping

International shipping may be available depending on location. Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.